Fresh off the launch of its first pair of headphones, Sonos is under fire from users upset about the company’s updated privacy policy.The company recently updated its privacy policy in the United States to remove the line “Sonos does not and will not sell personal information about our customers.” The line still appears in the company’s privacy policy in other countries, The Verge reports.Now the section of the company’s privacy policy reads:Certain data practices described throughout this Privacy Statement may constitute a “sale” or “sharing” of data under California and/or other US state laws. See the below CA Addendum for more information applicable to CA residents. We want you to understand that information about our customers is an important part of our business. We only disclose your data as described in this Statement.Complaints about the privacy policy come at a time when many users are already upset at Sonos for another reason — its app.
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Back in May Sonos launched a redesigned app that allows for more personalization for users; however, removes a number of features such as sleep timers and alarms that were enjoyed by some of the company’s long-term customers.Sonos CEO Patrick Spence now has received so many complaints about the redesigned app that he has created an auto-reply from his email account that is sent to users who write in to complain.
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